The perceptions of Baby Boomer clinicians regarding the introduction of electronic medical record technology

Exploratory qualitative research methodology was used to investigate the perceptions of baby boomer clinicians regarding the introduction of electronic medical records (EMR). The research relied on the technology acceptance model principle of perceived ease of use and usefulness introduced by Davis (1989). Data were collected through semi-structured, open-ended interviews with 20 baby boomer clinicians who work as direct care providers in hospital settings. The interviews were recorded, transcribed, and analyzed to determine common themes. The common themes describe perceptions regarding aspects of technology acceptance theory such as ease of use and usefulness. The impact of EMR technology introduction and use in care delivery and task performance are highlighted, as well as how training and ongoing management support may influence technology acceptance. Inferences from the research, such as the perceived patient-centeredness and need to improve usability components of EMR software, are discussed. The implications of the findings on practice are presented for use by organizational leaders implementing EMR technology, and suggestions are offered for further research.