The Research On The Implementation Of Six Sigma In The Hospital Management

Six sigma manages is one kind popular, the science management pattern in overseas, world 500 strong enterprises and so on Motorola, GE, Sony, Philip one after another starts to implement, and has obtained the success. After China becomes the WTO member, the Chinese Enterprise faces the global economic to struggle unexpectedly, studies and profits from the overseas advanced management pattern to be imperative. The six sigma management is born the quality control method which practices in the enterprise, was considered that is the theory of probability and the mathematical statistic in the quality control application important breakthrough. Six sigma is one kind based on the customer angle of view and the data analysis management tool, can help the enterprise to obtain approaches in zero flaw product or the grade of service.Six sigma management are one item take the data as the foundation, the pursue nearly perfect quality control method. It starts from the survey, through to supplier, input, process, output, customer's model analysis, directional design and improvement work flow. The six sigma quality control unique management concept and the nimble application pattern have obtained the huge success in the manufacture enterprise's application, improves similarly unceasingly the management concept and is also suitable take the flow improvement as the object application pattern for the service enterprise, especially applies in the hospital management, can improve the medical service quality to a great extent, has the quite high research value. When the patient enters the hospital, possible after the registration, the physical examination, paying fee, the inspection, the prescription, to delimit price, links and so on recipe, if has the special inspection, needs to be hospitalized or the surgery treats, then the procedure is more complex. The hospital superintendent may apply the six sigma method conformity flow, the reduced medical service mistake, to raise the hospital working efficiency, the maximization to satisfy the target client the demand. In brief, six sigma manages this theory and the method in the hospital application, will cause a hospital management finer refinement, the scientific style, user-friendly, can enhance the hospital greatly the management level and the management benefit, six sigma will manage will become realizes the hospital modern management effective tool.The overseas hospital group introduces six sigma to manage in abundance,domestic also had the hospital to start this aspect attempt. But six sigma manages in China's fundamental research is not mature , the practice application also was still at the popularization stage,particularly in the hospital management, may the universal suitable theory method not have nearly. Therefore,to six sigma's in hospital management applied researches, regardless in the theoretical level practices in the application stratification plane to be worth the further exploration and the consummation. Using this new theory instruction medical service flow improvement,is precisely this is article significance.The paper mainly divides into five parts:The first part,,narrated the research background briefly, in synthesized in the domestic and foreign research present situation foundation to elaborate this research goal and the significance;The second part,has carried on the elaboration to six sigma's statistics meanings and the management meaning, introduced six sigma manages the application tool,the method and the characteristic; Simultaneously introduced exhaustively DMAIC the model which widely approves; As well as in six sigma project role,responsibility and terminology; Finally summarizes six sigma to implement the experience,elaborated six sigma the factor which should consider in the implementation process.The third part,the paper first through the product manufacture flow and the hospital service flow's contrastive analysis,analyzes the hospital to implement the feasibility which,the necessity six sigma manages; In six sigma in the manufacturing industry application's fundamental mode's foundation, proposed six sigma's in hospital management basic application patterns; Simultaneously has also pointed out the question which in the implementation should consider and pay attention.The fourth part,to cause the model which in this article proposed to have the scientific nature and the usability,elected the Jilin University first People's Hospital ultrasonic wave inspection service flow to take the improvement object,strictly according to the regulation operation which six sigma managed,looked after the implementation the effect,confirmed six sigma by this to manage in the hospital the application fundamental mode service ability,while obtained the expectation effect also to discover six sigma in the hospital management the application limitation;The fifth chapter,to studied the content to make the simple summary, has carried on system's elaboration to the findings,simultaneously,the author also the question which as well as the research deficiency will meet in the research has carried on the induction,hoped that the later scholar could discover the solution the plan.After optimizes the measurement result indicated that the six sigma management has the very big effectiveness in the hospital management,not only improved the hospital grade of service,also will fall in the future reduces the hospital the cost. Six sigma managed,takes in the enterprise already the relatively mature one kind of management system,has also made the big progress in service industry. It will certainly to receive Our country Hospital superintendent and the medical personnel varying degree approval gradually and accepts,and enables its oneself to obtain consummates unceasingly and develops,will raise our country overall medical service level surely and connects rails as soon as possible with the world,establishes the hospital sustained development and continues the quality improvement the mechanism.This article mainly uses the literature investigation and study law , the scene investigation and study and the questionnaire survey procedure,the expert consults the law (Delphi); In the data processing and the material analysis,mainly draws support from Minitab to complete.