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Study On Construction Of Jinan Citizens' Hotline From The Perspective Of Service-type Government

Posted on:2012-03-02Degree:MasterType:Thesis
Country:ChinaCandidate:L HaoFull Text:PDF
GTID:2216330338962881Subject:Public Management
Abstract/Summary:PDF Full Text Request
Recently, study on service-type government has attracted more and more attention, making it a hot subject in the academy, in which overwhelming majority was concentrated on the definition, characteristics, theoretical basis, practical significance of service-type government and so on. In this thesis we put forward the thoughts of utilizing "enterprise management spirits" to rebuild "new public management theory" of government, expounded the concept of "new public service theory" based on the center for citizens' service, and elucidated the "co-management theory" between public departments and private enterprises. On the basis of the previous researches, we studied the role of service-type government by using Jinan citizens' hotline as research object, analyzed the issues and its reasons when in the process of development, and tried to provide the support for service-type government in terms of theory. Totally, this thesis comprise six chapters:the first chapter expounds the background, significance, current situation in domestic and abroad, the content of the framework, research methods and our innovation in this thesis; In chapter 2, we mainly elucidated the basic theory of service-type government, such as its definition, characteristics, the relationship between service-type government and public management theory as well as the role of modern public management thoughts in the construction of citizens' hotline; In chapter 3, we analyzed the transformation of government functions and political surroundings of constructing citizens' hotline, which including the necessity of transformation of government functions and its process, citizens' hotline which in tune with the transition of government, current situation of hotline in domestic and the promotion role of hotline to the formation of service-type government; As to chapter 4, we analyzed the current situation, problems and reasons of Jinan citizens' hotline; In chapter 5, we briefly introduced the current situation and experiences from developed countries and local authorities in construction of service hotline; In chapter 6, we elucidated the proposals that improving the citizens' hotline from 4 parts, e.g., the introduction of enterprise management pattern, integration of resources from government, enhancement of supervision and all-round implementation and construction of long-term mechanism of hotline; Finally, we reviewed whole thesis, and further put forward the next research.
Keywords/Search Tags:Citizens' hotline, Service-type government, Public service
PDF Full Text Request
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