Effect Evaluation Of Third-party Mediation Mechanism Of Medical Disputes

ObjectiveThrough to the Henan province city medical dispute mediation committee(hereinafter referred to as the "medical committee") the institutions, the mediationcases and situations involving the parties to the cognition of medical dispute andpatient satisfaction survey, and randomly selected two3amour hospital (Hereinafterreferred to as the "first-class hospital") nosocomial mediation case, patient satisfactionmedical dispute case investigation, comparing medical tuning with two other hospitalpatient satisfaction situation, to obtain the mechanism of the third party mediationorganization setup and its application, based on this to improve the medical committeeadvises.MethodsBy adopting qualitative research approaches such as literature analysis, agencypersonnel interview, questionnaire design, the medical committee and a random sampleof two first-class hospital since its inception the medical committee to deal with thecase and involves patients and conduct a questionnaire survey of medical staff. Thefindings build with Epidata3.0database entry, using SPSS21.0for statistical analysis,patients on the medical dispute resolution and mediation fairness of the evaluation ofpatients for medical dispute mediation staff satisfaction, etc. The results werestatistically analyzed using2test, test level α=0.05.Results1The basic nature of the investigation committee of the medical institutions tone,content and the mediation process, the basic situation of the two sides since theestablishment in November2010to August2013Medical Commission hassuccessfully transferred more than200medical dispute mediation, conciliationcommittee questionnaire tune Medical Case-patient1, both doctors and patients aboutthe medical dispute mediation cognition and patient satisfaction on the situation. 2. Doctors appointed mediation cases tune both doctors and patients in addition tothe preferred way to resolve medical disputes consistent, but on other cognitive statusof medical malpractice have some differences. Aspects of the patient, that the currentmedical malpractice generate most important reason is the rapid growth of medicalcosts that a slight increase in the current conflict between doctors and patients, whichincreases the proportion of clinical disputes, the doctor-patient relationship a littlenervous, the most important mediation process transparency. And health care workers,medical malpractice is that the current health care generates most important reason isthe heavy workload, lack of communication between doctors and patients, doctors andpatients that the current conflict decreased slightly, the proportion of clinical disputeswith little change in economic disputes, more harmonious doctor-patient relationship,most important mediation efficiency.3. Investigating other two hospitals as well as basic information from November2011to August2013the hospital medical dispute mediation cases. The hospitalmedical dispute mediation conducted patient satisfaction survey contains basicinformation as well as patient satisfaction with the mediation case. ComparativeMedicine tune mediation committee and the other two cases of hospital patientsatisfaction, patients with a fair degree of statistical significance for conciliation,mediation staff satisfaction, and satisfaction with staff attitude mediation, mediationdifferences in satisfaction with the results.ConclusionThe medical dispute mediation committee as a third party to solve medical disputemediation mechanism, is one of the effective mechanism to solve medical disputes andsolve medical disputes in the future will play an important role. This study investigatethe agency of a reasonable setting and mediation program, mediation patientssatisfaction degree is higher, but in practice, also with many problems, such asmediation mechanism, and lack of personnel talent and insufficient subsidies,mediation law issues and so on. In order to solve medical disputes, also need to furtherperfect the institutions, to build a harmonious medical environment and socialenvironment.