Design And Implementation Of Real Estate After-Sale Maintenance Management System

Real estate after-sales maintenance is an important part of the real estate service,it is also one of the important link of the quality management system of real estate.With the constant improvement of the level of the real estate industry development in our country,the real estate brand requirements increasingly prominent,after-sales maintenance and property management to a large extent determines the fate of the real estate brand.Rational consumption market in calling upon the brand,the real estate brand has been the trend of The Times.In product long use phase,the post-sale service conditions,to a large extent determines the fate of the brand.There are a number of real estate project design is excellent,but after put into use,the backward after-sales maintenance and property management quickly damage the reputation of a project.Therefore,strengthen the real estate product after-sales service,strengthen the after-sale maintenance management improve the level of property management has become the essential brand construction.In this paper,the system will be applied workflow technology,workflow technology was designed based on real estate sales maintenance management system.Papers combined with B/S model,combined with SQL2005 database of the system for development.Completed a management module receives complaints,complaint handling modules,complaints analysis module three modules.The receiving complaints information module,consists of four parts,owner information management,information management complaints,complaints initial processing,indexing queries four smaller parts.Complaint handling section consists of four parts,complaint handling,the construction unit of information management,contract information management,materials information management applications.Complaint analysis module consists of four parts,namely,various accidents statistical analysis,and the results of various materials analysis applications,the construction unit mass analysis,report generation and printing.system.At present our country real estate enterprise management of the after-sales service is relatively backward,especially the lack of good feedback mechanism,quality problems can not be feedback to the new development project management.Therefore,we introduce the workflow technology to the development of the system,so as to realize the automation of business processes.Workflow technology in the real estate after-sale maintenance management system has a long-term strategic significance and practical application value.