Research On The Satisfaction Of Patients In The Glass Accessory Center Of Beijing TR Hospital

With the wide popularity of electronic products,the intensity of modern study,work,entertainment and other eye use has increased dramatically,leading to an upward trend in the prevalence of various eye diseases,especially in the myopic population showing a trend of younger age,and the health of eyeglasses has risen to the height of the national health strategy.In addition,people’s eye health knowledge and customized consumption of high and medium-end demand upgrade,resulting in people’s higher expectations and demands for ophthalmic care.As a professional company in the field of medical optometry,Beijing TR Hospital Glass Center shoulders the responsibility of satisfying people’s demand for high-end ophthalmic medicine.Because patients have different perceptions about the satisfaction of optometry service provided by the optometry service center of Beijing TR Hospital,identifying the factors affecting the satisfaction of patients is an important work for improving the quality of ophthalmic medical service in the optometry service center of Beijing TR Hospital.Based on the study of a large number of literature at home and abroad,this paper establishes an index system for evaluating the service satisfaction of patients with mirror matching in Beijing TR Hospital,which is based on the core business process.It compares the service quality and value perception provided by the core business process nodes with the expectations of the patients before the service,through descriptive statistical analysis,cluster analysis and judgment.The main influencing factors of service satisfaction of patients with mirror fitting were analyzed,and corresponding improvement strategies were formulated according to the factors affecting the satisfaction of patients.The main conclusions of this study are as follows:the overall satisfaction of the mirror fitting center of Beijing TR Hospital is high,the proportion of basic satisfaction and above is 84.8%.The majority of the targeted population is young people and elderly people;the majority of the dissatisfied patients are elderly people over 50 years old,which are dissatisfied because of the difference between the service they receive and the expectation;the majority of the satisfied patients are young people aged 6-18 years old,and their family economy.The first three factors affecting patients from dissatisfaction to basic satisfaction are queuing waiting time,the details of introducing commodities by lens workers,and the quality of glasses;the first three factors affecting patients from basic satisfaction to satisfaction are waiting trime for taking glasses,visiting process and optometrist examination.The degree of care.In view of the above conclusions,it is suggested to further improve the service system,shorten the waiting time of patients queuing for medical treatment and taking glasses by strengthening intermal management,strengthen the construction of technical personnel echelon,improve the professional qualifications and titles evaluation system of optometric lens technical personnel,improve the ability of optometric lens technical personnel,strengthen the research and development of optometric lens technology,and further improve the spectacles.Quality;Optimize the optometry matching process,improve the complaint handling mechanism;Develop targeted publicity for positioning groups.