Design Of Obstetrics And Gynecology Hospital Examination Service System Based On Humanization

With the continuous development of science and technology today,the level of medical technology is getting higher and higher.As an effective medical measure to ensure the healthy development of pregnant women and fetuses,birth check-ups have become a hot spot of social concern.When young people become the mainstream of the terminal consumer market,the maternity check-up service is no longer limited to hospitals.The "Internet + medical" service model can make the birth check more efficient.Pregnant women can register,pay,and file at home,without having to wait in line and fill in the registration information with their pregnant belly.Especially in major public health events such as the new crown epidemic,it can reduce the staying time of pregnant women in the hospital and reduce the risk of infection.Secondly,with the continuous improvement of the medical system,people are paying more and more attention to the medical experience.The humanized medical environment allows pregnant women to feel warm care in a warm and comfortable medical environment and meet their emotional needs during pregnancy.The main goal of this paper is to improve the quality of inspection services,and study the application of humanized design concepts in inspection service systems.First,analyze the problems in the obstetrics and gynecology service system in my country’s maternity hospitals based on online research and literature research.Secondly,use relevant research methods in service design to conduct in-depth research on users,analyze the physiological,psychological and behavioral characteristics of pregnant women and other stakeholders,and gain insights into its inherent demand.Then take "Datong Phoenix Maternity Hospital" as the main research object,sort out the shortcomings of the hospital’s maternity check-up service system,summarize and sort out the contact points and pain points in the maternity check-up process from the three stages of pre-natal check-up,check-up and post-check-up.Design opportunity points.Finally,from the two aspects of building an online service APP and optimizing the hospital environment,the "Datong Phoenix Maternity Hospital" obstetrics and gynecology service system design practice was carried out,aiming to improve the quality of the hospital obstetrics service through the integrated online and offline service model,so that the obstetrics More efficient and more considerate service.