The Study On The Influence Of Perception Of Organizational Support On Organizational Citizenship Behaviour Of Mental Health Medical Staff

In the context of the "Health China" 2030 strategy,the construction of a physically and mentally healthy society has become an important topic.At present,conflicts and inner conflicts at different levels of society are gradually strengthening,affecting people’s mental health,quality of life and work efficiency,as well as the construction of a harmonious society.Health care management is an important area of public health management,and mental health is a special sector of public health care,which places high demands on the management level of hospital managers,whose medical staff are the main body providing mental health services within medical institutions and are the focus of human resource management.Influenced by their professional environment,medical staff have a high demand for the strength of organisational support,and the organisational support they perceive is an important factor in the quality of their services,concerning the strength of their members’ organisational citizenship behaviour,which is conducive to the formation of a harmonious hospital atmosphere and the development of the medical profession as a whole.The level of mental health of medical staff in mental health hospitals directly affects the healthy development of professional medical human resources in this field.One of the core elements of individual mental health is psychological capital,which reflects one’s own motivation and promotes organisational performance,and paying attention to the current situation and impact of medical staff’s psychological capital has far-reaching implications for improving organisational support and promoting organisational citizenship behaviour.In this study,the relationship between perceived organisational support,psychological capital and organisational citizenship behaviour is investigated,using perceived personal organisational support as the independent variable(influencing factor),psychological capital as the mediating variable and organisational citizenship behaviour as the dependent variable,to explore the process of the influence of perceived organisational support on organisational citizenship behaviour and to understand the role of psychological The study also explores the mediating role of psychological capital,which can provide some guidance and reference for future public management practices in medical institutions,and provide a theoretical basis for managers to improve their public health management and optimise their organisational development prospects.Based on a review of the relevant literature,the model concept and research hypotheses for this study were developed.Data were collected using questionnaires,and reliability and factor analyses were completed by statistical analysis software SPSS 22.0,and then statistical analyses such as ANOVA,correlation analysis and regression analysis were used to process the data.The following results were found: 403 mental health medical personnel were studied,and the effects of gender,age,marriage,job title and hospital level on the sense of organizational support,organizational citizenship behaviour and psychological capital and each subscale were not statistically significant in terms of demographic characteristics;the positive effect of the sense of organizational support on organizational citizenship behaviour was statistically significant(p < 0.01);the positive effect of the sense of organizational support on psychological capital The positive effect of organizational support on organizational citizenship behavior was statistically significant(P < 0.01);the positive effect of organizational support on psychological capital was statistically significant(P < 0.01);and the positive effect of psychological capital on organizational citizenship behavior was statistically significant(P < 0.01).The regression analysis of the variables perception of organizational support,psychological capital,its dimensions and organizational citizenship behaviour showed that the three dimensions of psychological capital,namely hope,self-efficacy and resilience,positively influenced the organizational citizenship behaviour of medical staff,excluding the optimism dimension,indicating that the three dimensions of psychological capital,namely hope,self-efficacy and resilience,partially mediated the relationship between the perception of organizational support and organizational citizenship behaviour of medical staff.Finally,based on the findings of the study and related theories,and taking into account the actual situation in mental health institutions,this study summarises the causes and shortcomings and proposes specific measures to emphasise the creation of an organisational climate where individuals feel a fair,friendly and reasonable environment,where individuals are more confident,optimistic and proactive,which is conducive to their current work concentration and engagement,and where they gain sufficient self-determination and a sense of efficacy in organisational support to satisfy Medical institutions should attach importance to the organisational citizenship behaviour of their staff,establish a modern hospital management system,continuously improve internal communication mechanisms,deepen the connotation of talent training and mental health promotion,establish a reasonable talent evaluation system,and establish a "comprehensive" and "value-based" service management system.The hospital also needs to establish a modern hospital management system,improve its internal communication mechanism,deepen its talent training and mental health promotion,establish a reasonable talent evaluation system,establish a "comprehensive" and "value-based" service management system,and increase its investment in healthcare.