Banking Financial Consumer Protection Research In China

With the rapid development of the financial industry, the unequal status between financial consumers and financial institutions became increasingly prominent,violations of consumer rights occurred frequently, which threatened the financial system stability. Strengthen the financial consumer protection became the consensus of national regulatory authorities and the whole society. Our country’s financial consumer protection has been in the vacuum state for a long time, the contradiction between financial institutions and financial consumer was intensified. In face of lacking professional financial knowledge and narrow channel to protect rights,financial consumers easily fell into financial consumption trap and became “the silence of the lambs”.Based on the fact that China’s financial consumer rights being violated frequently and the trend of international financial regulatory reform, this paper uses literature research method to analysis financial consumer protection research status at home and abroad.Combining the theory of financial supervision with financial consumer protection. Analysis the present situation and the characteristics of the infringes upon the lawful rights and interests of consumer financial status in China’s banking industry.Using comparative study method to analyze the characteristics, differences and experience between Chinese and foreign banking financial consumer protection.Through banking financial consumer complaints case study, analyzes the negative effect of the banking service quality problem on the financial consumer satisfaction,then putting forward policy suggestions on strengthening our country banking financial consumer protection.In this paper, the basic conclusion is that, banking financial consumer protection idea distortion, put the consumer financial protection into the banking regulation targetsystem is necessary. Banking financial institutions frequently violate financial consumers’ rights and interests, regulate the behavior of banking financial institutions is imminent. Banking financial consumer protection laws and regulations system is not perfect, making up for the banking financial consumers’ judicial protection is just right.Banking financial consumer protection environment is in deterioration, purifing banking financial consumer protection environment is imperative. Banking financial consumer protection mechanism is not sound, so it is urgent to improve banking financial consumer protection effectiveness.This paper combines with the trend of international financial regulatory reform and reform experience, puts financial consumer protection into financial regulatory policy target system, the topic is relatively new and has strong theoretical and practical research value, not only in line with the international financial regulation value orientation, also can make up the defects on lack of financial consumer protection in China, research methods and research content has certain innovative. In the future,empirical research and the applicability of policy suggestions need to be expanded.