A Research Of Process Innovation Based On The Clinical Treatment Efficiency Evaluation System

The study was based on three theories of management science achievements. The first is the knowledge of intensive service industry and its innovation process research. We reviewed the definition, the study methods, its characteristics and classification. After focusing on the innovation of the six generation models, we realized that the innovation started from enterprise itself to market response shift depending on the ability of the company to customer demand transfer. The second is the customer perceived value research. We reviewed the development of the concept of customer perceived value on the study of the driving factors. After summarizing the current knowledge on defects, we defined the current research should be based on the customer perspective. And we selected the competitive index. The third is the knowledge of management research. The system elaborated knowledge circulation process. And the theory in the knowledge intensive service industry incentive mechanism design has a strong guiding role. According to its management efficiency, we found that it was not easy to calculate this defect, the work output, as well as the internal and external customer satisfaction index.This paper firstly analized the features of medical institutions, which matched the knowledge intensive service industry characteristics. Then we reformed the medical system on the effects outlined. During the comparative study, we put forward to promote physician satisfaction, improve the effective medical coverage and the patients'satisfaction. In order to put forward to physicians, patients perceived value satisfaction, as well as the clinical workload for level indicators, we divied the communication satisfaction and other 14 indicators into two grade index to establish evaluation system after treatment. The framework in allergic rhinitis treatment process was innovated.For statistical analysis, we used multiple regression analysis and the fuzzy multiple hierarchy analysis method, after we set up patient perceived value model of multivariate regression and physician satisfaction in multivariate regression models. The fuzzy multiple hierarchy analysis method was used to calculate the treatment process of innovation before and after treatment efficiency by using questionnaire and interview. The outcomes were completely consistent. The study found that the mastery of core knowledge workers (known as the" key personnel") is the impact of customer perceived value of the most critical factors. We also proofed that the establish a good education environment could promote the knowledge cycle and further improve the degree of satisfaction with great influence.Although the study focused on the individual sections, but the more in-depth study, as the scale and innovation has certain representative. It can influence the operations of the hospitals as well as the knowledge intensive services.