Study On Performance Management In Government Department Based On Balanced Scorecard

In China, with the government's Implementation of targeting responsibility system, performance assessment and its building on government and public organizations also have begun to attract attention in theoretical and practice circles. With the background of the performance management of administration, this paper attempts to explore how to use the Balanced Scorecard for a more effective performance assessment system for public departments in order to guide the current government performance reform.Balanced Scorecard is called the " the organization's performance appraisal system of future", this system which sets the strategic management and performance management in the integrated management instruments have been distributed worldwide and accepted dissemination by more and more organizations. The founder of the Balanced Scorecard, Robert-Kaplan and David-P-Norton introduced Balanced Scorecard to government agencies in his book "Balanced Scorecard-Translating Strategy into Action" for the first time. Some of public administrations abroad have introduced this assessment into the Balanced Scorecard and achieved predictable results. The Chinese government agencies learning successful experiences from foreign government agencies to import the advanced management tool to administrative system is customized to the scientific management trends and will be benefit to the government performance improvement.The paper aims at enhancing the implementation of the strategy, and strengthen strategic-oriented performance management, to avoid the divorce from the overall objectives of social welfare, making performance management to be oriented by the right organization and goal, making all of the members within the organization to serve the same strategy, which greatly increase the intensity of strategic implementation to address gap between the organizational strategy formulation and strategy implementation, and gap between strategic management and performance management.With the successful experience of the Balanced Scorecard use in enterprise and other government departent, this paper tries to introduce the balance scorecard idea to administration management and develop balance scorecard system for government department. So we make a deep analysis on applicability of balance scorecard in government agencies and try to use balance scorecard theory to develop a performance management theory mode in the government department. Then we put forward the key idea and measure on how to use balance scorecard and design its application software system.The content of the paper contains:(1) the orientation and the development of the performance management in western courtry and in china and the institution environment of the performance management in china;(2) analyze the performance management tools in western countiy and elaborate the applicable use of balance scorecard in our government performance management;(3) describle the component of our government performance management based on the usage of balance scorecard and develop the performance management theory mode on balance scorecard;(4) describle the government performance improvement practice after using balance scorecard in some typical district based on the pratical work;(5) according to the actual demand in the application of balance scorecard in the government performance management, design the performance management software system based on balance scorecard.We considered in the study that the use of balance scorecard in our administration management is feasible and has a bright future. This study is a fundamental discussion and a theoretical analysis of the use.