Study On The Personalized Service In E-government Environment

The dissertation views the’E-Government’in the framework of Government Reformation, and doesn’t regard it as a fashion goods in information age. On the contrary the dissertation regards it as a role of undertaking scientific decision-making, saving administration cost, improving the image of government and the quality of administration and service, and promoting the communication between the government and the public. And the role of government is surveyed in view of macro historic framework. Based on talking the origin of government and the development of government, a conclusion is reached that it is necessary of historic development to the construction of service-oriented government. Aiming the fact of social stratification in current China, the Personalized Information Service should be provided to the public in order to safeguard Fairness and justice, to safeguard equalization of opportunities for the public, to make the public access the Equalization Service. The dissertation considers the Personalized Information Service as measures taken to simplify the public’s access to the information owned by the government and the services provided by the government, and shield the public from the differences of ability to obtain information, and promote interaction between the government and the public, and save the public’s cost of access to information and services, and make the public freely and friendly customize the information and services they need.The dissertation consists of8sections:Section1is the foreword to the dissertation. In this section, some questions are firstly asked, secondly a summarization of literatures and practices is given, in the end a skeleton of the dissertation is given. And notes to writing phrases, research methods and innovations are provided.Section2is about government functions and responsibilities in view of history. The section mainly discusses the origin of government, the functions of government and their changes. The government’s legal existence originates from the necessities of government’s undertaking the responsibilities of managing the Public Affairs and the Social Affairs. So it’s necessary for government to safeguard fairness and justice. And construction of service-oriented government is regard as necessary measures to face the status of Social stratification and the public’s not sharing the public services.Section3discusses e-government. This section reveals that the’e-government’ indeed convey the idea of government’s serving the public in the framework of government reform and new public management exercise, and discuss how the new management exercise and information technologies shape the’e-government’. The development of’e-government’is pushed by the idea of public management. And in the era of knowledge economy, the’e-government’is significant to safeguard fairness and justice.Section4discusses the necessity of the Personalized Information Service. The section firstly focuses on the relationship between the Equalization Service and the Personalized Information Service. Facing the disorder of web information organization, the Personalized Information Services is given in order to simplify the public’s access to the information owned by the government and the services provided by the government, and shield the public from the differences of ability to obtain information. And the Personalized Information Services is vital to the construction of service-oriented government. It also points out that it is necessary for government employee to provide the Personalized Information Service.Section5discusses information Integration in e-government environment. Based on analyzing some kinds of ways of information Integration, a way of information Integration in e-government environment is given to face the status and challenges of information Integration in e-government environment.Section6discusses the Personalized Information Services in e-government environment. Based on analyzing the status of the Personalized Information Services and its related technologies, the section gives a framework of the Personalized Information Services in e-government environment.Section7discusses interaction between the government and the public. Facing the fact of social stratification, the Personalized Information Services is responsible to promote interaction between the government and the public and make social supervision and social error-correcting feasible. In the end, the section discusses the four aspects of interaction between the government and the public, which is vital to achieve the goals of service-oriented government.Section8is conclusion. Facing the main challenges domestic issues, the government and the public have to cooperate with each other. So the Personalized Information Services in e-government is necessary, which is the conclusion of the dissertation.