Research On Customer Creativity Knowledge Acquisition For Complex Software Development

The generation and improvement of creativity in the development process of complex software system needs to be supported by customer creativity knowledge, and how to acquire the customer creativity knowledge with considerable complexity and difficulty from outside the organization is of great significance. In this dissertation, drawing on the theories of knowledge acquisition, knowledge context and customer knowledge, it applies the methods of social network, system analysis, structural equation model and case analysis to study the nature, source, model, methods, factors, cases and other issues of customer creativity knowledge acquisition in the development process of complex software systems, thus enriching and improving the theory of customer creativity knowledge acquisition and further providing reference for practice.In this dissertation, it defines the core conception of customer creativity knowledge and takes an analysis on its connotation, classification and characteristics; it measures the indice from two dimensions of customer creativity knowledge and network node importance degrees, and then establishes an important customer identification model based on the comprehensive index evaluation to select important customers with great creativity knowledge for the complex software system.It discusses the knowledge context interaction in the development process of complex software system and constructs a customer creativity knowledge acquisition model and an important customer incentive model. First of all, this dissertation defines R&D team knowledge context and customer knowledge context, by introducing the concepts of knowledge context tree and similarity, and studies the interaction process and calculation model by following five steps including knowledge contect loading, perception, difference analysis, modifing and matching; Next, based on the knowledge context interaction of the customer creativity knowledge acquisiton model, it constructs a customer creativity knowledge acquisiton model of complex software system; Finally, it takes an analysis on the principal-agent relationship between R&D team and customers in order to determine the optimal customer effort level and sharing proportion in the contracts.Furthermore, it studies the customer creativity knowledge acquisition methods in the development process of complex software system under the support of information technology, intelligent computing and social network, and then elaborates preconditions, content and specfic forms of each method; it also sets up an integrated platform of customer creativity knowedge acquisition according to knowledge context interaction, and then proposes an overall framework including theory, methods and technical tools.In addition, this dissertation makes an empirical analysis on the influencing factors of customer creativity knowledge acquisition for the complex software system from five aspects including technical tools, external social capital, system support, knowledge characteristics and knowledge context similarity. According to the conceptual model and its corresponding hypotheses, by combining the existing scales in literature, questionnaire surveys are administered to42complex software system R&D teams and the data are collected afterwards, then analyzes reliability and validity of the data by using SPSS13.0, carries out structural equation model analysis by using AMOS17.0and discusses the results. The empirical results show the impact, direction and mutual relationship of each factor to customer creativity knowledge acquisition, and demonstrate that knowledge context similarity has a partial mediating effect on technical tools, external social capital, system support and knowledge characteristics.By refining two typical cases out of the actual survey of complex software system R&D teams, it applies case analysis method to analyze the process, facts and specific approach of customer creativity knowledge acquisition in the development process of complex software system in detail, thereby verifying the theories and methods presented in this dissertation.Based on the above researches, this dissertation further proposes corresponding improvement strategies from important customer identification, relevant models, acquisition methods, and influencing factors of customer creativity knowledge acquisition in the development process of complex software system.For this dissertation,the theoretical significance lies in the construction of core concepts of customer creativity knowledge in the development process of complex software system and their in-depth analysis, and further the exploration of customer creativity knowledge acquisition model and methods, thereby enriching the existing knowledge acquisition theory from a new perspective. Meanwhile, the practical significance is that it is conducive to improving creative effects in the research and development of complex software system, thus enhancing software development quality.