Wiring the wiregrass: A case study of information technology success factors' role in west Georgia economic development

The focus of this case study is to look information technology critical success factors (CSFs) in west central Georgia organizations. In particular, it looks at what role they play in west central Georgia organizations and their possible influence in assisting in the economic development within the region. The research looks at whether these CSFs are present in local organizations and if these are similar to what exists today in the information technology literature. The study assesses CSFs in four areas. The first two areas concentrate on strategic planning CSFs, innovation, and technology transfer CSFs. The next two areas of the study focus on information technology worker motivational CSFs and critical success factors that assist a company with technology diffusion of innovation. The goal was to determine whether local organizations utilize CSFs in their planning processes and if so, are they unique to the area or are they similar to what exists in current IT literature. The research design is the case study method utilizing personal interviews with those IT individuals responsible for strategic planning and input at their organizations. The study found that local organizations indeed do utilize IT CSFs yet provide uniqueness to the west central Georgia area.