Investments in hospital information systems: To what extent do they impact the 'bottom line'

The research focus is on the impact of IS and the bottom line of hospitals. It needed to be determined if a standardized tool could be developed that met the requirements of hospital financial decision-makers. Results of the actual result concurred that most hospital decision makers are not formally calculating ROI for IS investments. Relying on subjective rather than objective financial calculations will not help provide the organization with an indication of whether the investment will provide a positive return. With IS investments requiring large amounts of capital, hospitals need to use a standard process to determine the ROI. The actual research found descriptive relationships that can be used by hospital administrators during the planning process.