| The main focus of this dissertation is to identify the concepts required to represent municipal knowledge. Based on our analysis of Toronto 311 web pages, we were able to identify nine patterns of knowledge: service, permit, organization, infrastructure, public facility, citizen, education, complaint/compliment, and species. We then used these patterns to determine the extent to which four existing reference models and ontologies can represent municipal knowledge, as defined by the Toronto 311 KB. With these patterns, it is now possible to evaluate how well a reference model or ontology meets the need of a municipality. Finally, we provide a formal representation of these patterns using OWL. |
