| The relationship between organizational behavioral integrity and benchmarks of corporate performance was examined. Organizational behavioral integrity was defined as the perceived degree of congruence between words and deeds. This study explored the relationship between perceived organizational behavioral integrity and employee satisfaction, customer orientation and financial performance.; The alignment between organizational values and practices was determined using items from pre-existing corporate culture data from 62 companies and 3,037 employees. A subjectively ranked 25-point congruence score for fourteen scales was correlated with employee satisfaction, customer orientation and financial performance scores using non-parametric correlations. Statistically significant relationships emerged between all fourteen behavioral integrity congruence scores and employee satisfaction and customer orientation. There were no significant positive correlations between the congruence scales and financial results. A review of economic indices for 2001 and 2002, the years of data collection, revealed a significant negative pattern in financial markets which may have contributed to the non-significant results on the financial performance outcomes.; The congruence scores with the strongest correlations with Employee Satisfaction were Employee Growth, Candor, Meritocracy, Autonomy, Decision Participation, Creativity & Innovation, and Learning. The congruence scales with the strongest correlations with Customer Orientation were Learning, Autonomy, Goal Orientation, Creativity & Innovation, Meritocracy, Employee Growth and Decision Participation.; Senior managers perceived more congruence than non-managers. However, there were no differences in perceived congruence based on length of service. |
