The relationship between emotional intelligence and leadership practices in non-profit human service organizations

Scope of study. This quantitative study was designed to examine the relationship between emotional intelligence and leadership practices in non-profit human service organizations. A total of 2000 non-profit Chief Executive Officers were randomly selected from non-profit organizations in the United States. Of the 2000 executives selected to participate 38 returned all three survey questionnaires required of this study for a response rate of 2%.; Findings and conclusions. A positive relationship was found between emotional intelligence and leadership practices in non-profit organizations. This finding was across almost every cluster in the Emotional Competency Inventory and the Leadership Practices Inventory. It could be inferred from this study that there is a relationship between emotional intelligence and leadership practices. Participants with higher emotional intelligence scored higher on the Leadership Practices Inventory.; This study could not find a positive correlation between participants with higher emotional intelligence and organizational success as defined by outcomes, turnover rates, client satisfaction, and the meeting of budgetary objectives. Those scoring higher in emotional intelligence did not have superior success with achieving outcomes, having lower turnover rated, having higher client satisfaction, and meeting their budgetary objectives.