| As the number of female veterans in the United States continues to rise, gaining insight and understanding into satisfaction with health care delivery systems, Veterans Administration (VA) and non-VA, is essential. While many studies focus on general satisfaction, this study explores health system satisfaction of female veterans by era of military service. The study explored the level of satisfaction of 31 female veterans, 18 years of age or older, whose military service spanned World War II to Enduring Freedom. The Anderson Model of Health Care Utilization formed the theoretical foundation for this cross sectional study. In order to gain information, participants were asked to offer demographic information indicating system where majority of health care is obtained VA or non-VA; opinion of ability of system to recognize and treat health concerns of female veterans, ethnicity, age, marital status, description of general health, and era of military service. Additionally, each participant was asked to complete the Patient Satisfaction Questionnaire-18 (PSQ-18). Results suggests areas of dissatisfaction among female veterans, especially in the area of the financial aspects of health care. From the information obtained, VA and non-VA health care providers may benefit from additional knowledge illustrating characteristics of satisfaction of female veterans who participated in different eras of military service in order to meet the health care needs of this population. |
