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EVALUATION OF STUDENT KNOWLEDGE OF STUDENT SERVICES AT SHELTON STATE JUNIOR COLLEGE (ALABAMA)

Posted on:1984-07-12Degree:Educat.DType:Dissertation
University:The University of AlabamaCandidate:LEE, HUMPHREY LFull Text:PDF
GTID:1477390017963275Subject:Education
Abstract/Summary:
The purpose of this study was to evaluate student knowledge about student services at Shelton State Junior College as a first step in program evaluation. Shelton State's student services were categorized for this study on the American Association of Junior and Community Colleges (AAJCC) list of seven major functions which include 21 essential student services.;Students in randomly selected classes were administered the Student Services Information Inventory (SSII) by their instructors. The final sample, 565, constituted 24.5 percent of the population. By using the Statistical Package for the Social Sciences, it was determined that the following demographics would be statistically examined for significance: ages, 17-24, 25-34, and over 35; sex; race; marital status; major program; day or night attendance; full or part time courseload; employment status; and quarter of enrollment.;CORR20, from the Behavioral Science Statistical Program Library which provides discriminant analysis, was used to determine significance in knowledge of the seven student areas in the SSII by the nine demographic groups.;A Likert rating scale, coded using assigned values to provide an index of student satisfaction of the student services program, was compared with the same demographic groups to determine if groups were significantly more satisfied or dissatisfied.;Aims of the study were: (1) To determine if students understood basic information related to various student services areas. (2) To ascertain whether certain types or categories of students were more knowledgeable about the seven areas of student services than others.;Conclusions were that: (1) Students learn of student services from the catalog, brochures, and orientation; (2) Effort is not made to communicate information about student services to specific demographic groups; (3) Results showed statistical differences in knowledge by race, sex, marital status and quarter of enrollment; (4) There were no significant differences in satisfaction levels; (5) A "halo effect" would seem to affect student satisfaction; (6) The student accepts as adequate the services provided by the institution because of his "blind faith" in the institution. He assumes the college has provided all necessary information and is not aware of his insufficient knowledge of student services.
Keywords/Search Tags:Student services, College, Shelton, Junior, Information
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