Technology Acceptance and Course Completion Rates in Online Education: A Non-experimental, Mixed Method Stud

As the need for quality online courses increase in demand, the acceptance of technology and completion rates become the focus of higher education. The purpose of this non-experimental, mixed method study was to examine the relationship between the university students' perceptions and acceptance of technology and learner completion rates with respect to the development of online courses. This study involved 61 participants from two universities regarding their perceived usefulness (PU) of technology, intent to use technology, and intent to complete a course. Two research questions were examined regarding student perceptions regarding technology employed in an online course and the relationship, if any, between technology acceptance and completion of an online university course. The technology acceptance model (TAM) was used to collect data on the usefulness of course activities and student intent to complete the course. An open-ended questionnaire was administered to collect information concerning student perceptions of course activities. Quantitative data was analyzed using SPSS and Qualtrics, which indicated there was not a significant relationship between technology acceptance and course completion (p = .154). Qualitative data were examined by pattern matching to create a concept map of the theoretical patterns between constructs. Pattern matching revealed many students favored the use of the Internet over Canvas. Furthermore, data showed students enrolled in online courses because of the flexibility and found the multimedia used in the courses as helpful in course completion. Insight was investigated to offer reasons and decisions concerning choice that were made by the students. Future recommendations are to expand mixed methods studies of technology acceptance in various disciplines to gain a better understanding of student perceptions of technology uses, intent to use, and course completion.