Study On The Application Of Queuing Network Models In Clinic Of A Hospital

With the reform of our medical system, the hospital management has become more and more important. The thesis focuses on the importance of procedure for improvement of organizational competitiveness. For hospital, reengineering of present operation procedure is one of the most important and practical problems. Based on queuing theory, the thesis describes the performance characteristics of queuing procedure, makes qualitative analysis from different perspectives and some results are achieved which may be of referential value for the clinical managers.Following are the studies that have been carried out in this research:1. On the basis of queuing theory and under analyzing the queuing network at clinics of a large general hospital in Chongqing city, the thesis establishes the queuing model which describes the business process of outpatient department, presents some major targets of queuing network under balanced statistic condition and analyses a real example.2. By analyzing the queue net of diagnosis-examination system in parts of the hospital, a model is established and under the steadily state, characteristic value is calculated, such as mean queue lengths etc. The base service capability is got, which could give direction to arrange services ability of the hospital.3. Because of the patients back to clinical doctor after clinical biochemical test are given priority compare to the new comer, a multi-sever and priority customer services model is established to analyze. The sample analysis is conducted by utilizing the data collected from site observation. The results show that rationally adopts the HL priority discipline can deduce the average waiting time on the whole, and then improve the clinical service efficiency.