A Study On The Service Design Of Product's Instructions

This thesis regards service function of the product's instructions as the research o bject, introducing the idea of service design in the design of the manual, and accordin g to consumer assessments to analyze the designing key element,and then conclude th e methods for the service design of product's instructions.First of all, thesis analyze the macroscopical service layout strategy and micro cu rrent situation of instructions that service function designed of visual angle, have expla ined the basic reason that the question exists, and has put forward the mentality of de signing way for solving problems ;Afterwards, thesis have analyzed based on basic theories served that serves the co ncept, thought characteristic and method to design, put forward frontgrounding and bac kgrounding designed to service key element of designing.After that,thesis states the conception of statement and the instructions,conclud themain form of the instructions and developing trend; Introduce the service design ideaon this basis , put forward thee key element of designing with frontgrounding that customer exposed to especially, state and experience , state subject , explain and exposed to and explain symbols;Then through analyze psychology of consumer's assessments, explaining the princi ple that four symbols are designed respectively, then put forward the design object acc ording to the principle, and has summarized the design method.Finally, according to the conclusion of the thesis, practice the service design for t he product's instructions.