Font Size: a A A

Research And Applications About X-Relationship Management Based Virtual Enterprises

Posted on:2006-04-01Degree:MasterType:Thesis
Country:ChinaCandidate:L TianFull Text:PDF
GTID:2166360155464582Subject:Control theory and control engineering
Abstract/Summary:PDF Full Text Request
Customer relationship management is a new kind of operational mechanism to improve relationships between enterprises and customers. It focus on customer service to conciliate the market and get the most benefit based on products and resources. Through the effective information integration, it carries through clipping customer feedback and gives the customer face-to-face and alternant individuational services for automation and improvement of business processes. Faced with the new market opportunity, enterprises possessed of different resources and predominance build virtual enterprises that are sharing technologies, cost, development and benefits based on information network for exploiting markets and entreating with other competitors. The virtual enterprise becomes the model of enterprises constructing and getting rebirth. Virtual enterprises need customer relationship management as well as traditional enterprises. Furthermore, the requirement looks rather urgent. Making a comprehensive view at the past, not only theory research but also practical research are limited to traditional enterprises'customer relationship management. There is little research to customer relationship management in virtual enterprises born on new economy conditions. But virtual enterprises coming from multi-enterprises have already become the necessity of modern ages. So research about customer relationship management in virtual enterprises will be urgent affairs. In the paper, a few definitions of the organizational model across multi-enterprises, namely the virtual enterprise, its born and development background and characteristics are analyzed. After that, introducing the definition, essence of customer relationship management and the birth, growness of customer relationship management system. Later, paying attention to researching X-relationship management and X-relationship management system based virtual enterprises. At the beginning, put forward extended definitions about customer and customer relationship. Then analyse their characteristic attributes and lifecycles. Upon this, combining with modern information technology, viz. network technology, construct the X-relationship management system based virtual enterprises. Among it, based on system safety, use firewall and virtual private network to build the virtual enterprise compute entironment. After making a full analysis about the structure of C/S and B/S with predominance of J2EE and JSP and combining construction principle of X-relationship management system, put forward adopting four tiers systematic structure of J2EE and make a detailed analyzation. During analyzing systematic function, mains to advance two tiers systematic composition about X-relationship management system and analyse its advantages. At the last of the paper, the stress are some key technologies including virtual private network, electrical signature, electrical contract, electrical bidding etc. Through some examples , explain their applications in XRMS.
Keywords/Search Tags:Virtual Enterprise, Customer Relationship Management, Network Configuration, Software Systematic Structure
PDF Full Text Request
Related items