A Study On Constructing Government Affairs Service Center

The government affairs service center is a practice of local governmentreform in China. It is the inherent demand of establishing a service-typegovernment, and the valuable grope of public service innovation, too. Becausethe process of the whole administration reform is slow, government affairsservice center starts from the reform of administrative examination andapproval to improve the public service quality. It breaks through the principlesof traditional bureaucracy and sets up a new mode of local government reform,which is significative. However, government affairs service center itself bringssome problems in the course of operation. As for those problems, we must solvethem with reforms continuously.The administrative model of government affairs service center originatedfrom one-stop-shop service of Britain, and which is affected by customerstrategy , competition strategy and consequences strategy. So, it's not the onlyof our country, but is the result of new public management of West andgovernment reform in China. It's also the necessary demand of public serviceinnovation and government reform in China.At present, most local governments in China have successively set up thegovernment affairs service centers for optimizing the procedures ofadministrative examination and approval, simplifying the flow of handlingaffairs and improving the quality of public service. Though the names of thosegovernment affairs service centers are different, such aspects as basicorganization, personnel system, duty function and operating mechanism, etc.are almost same.The government affairs service center is the result of government's reformunder the market economy and a kind of innovation of public service. Theinitiative spirit of the government affairs service center not only reflects on thetechnological aspect, but also on the value aspect. Compared with the quondamorganization's operational mode, the service mode of government affairs servicecenter has the following positive effects: from management into service, frombarrier into network, from division into cooperation, from " red tape " into "putting in right place in one step ".The government affairs service centers that have set up are the practices ofadministrative reform of changing government's style of work and government'simage to improve administrative efficiency under existing government'sframework, which receives notable effect and is popular with the citizens. Butthe government affairs service centers face the predicaments yet, becauseadministrative reforms lack systemic innovation. Such as predicament of thethought: existence of the constraint of the theory of power center and "officialfirst" thought, system predicament: faultage of system and scarcity oflegislating, realistic predicament: difficulty of communicating and balancing,and so on.As for these predicaments appearing in the course of construction of thegovernment affairs service center, we must probe into the appropriate methodsto solve the problems in the development. That is to say, we need to solve thenew problem appearing in the reform continually. For those problems becauseof blind constructing shouldn't be denied drastically. In the development ofgovernment affairs service center, we must have sober head, and then seek tobreak through and develop pointedly. We can begin from several followings: toreorient the government role, to perfect laws and regulations to provide systemguarantee, to perfect the system and fill up the faultage, to set up the multiplesurveillance and compensate for disobeying the promise, and to push theE-government to realize the openness of government affairs.Government affairs service center, a new administrative mode of localgovernment, improved the quality of public service and image of government inpublic. However, at present, most of business of the center is concentrated inadministrative examination and approval. It doesn't pay enough attention toother services to the public. This phenomenon appears because governmentaffairs service center is at a primary stage and it is set up only in province leveland city level. With the implementing of the whole administrative systemreform and the development of government affairs service center itself, settingup government affairs service supermarkets in communities of city andtownships of country to provide more and concrete services to the public is aninevitable choice of government affairs service center.