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The Implementation Of ISO9000 Quality Management System In Government Agencies

Posted on:2007-09-17Degree:MasterType:Thesis
Country:ChinaCandidate:H T WangFull Text:PDF
GTID:2166360212477782Subject:Public Management
Abstract/Summary:PDF Full Text Request
As an advanced quality management model, ISO 9000 Quality Management System has not only gained worldwide success in private sectors and pulled the global quality management into the era of system management, but also provided an effective approach for government agencies to accomplish institutionalization, standardization and controls at all levels, form scientific, reasonable, high efficient administrative system, and construct normalized service-type government.The paper firstly skeletonizes the origin and development of the ISO 9000 standards and its great success in quality management practice all over the world that has been known as ISO 9000 phenomenon, and educes that nowadays the quality management of the world has entered into the era of system management. Then it makes a brief introduction to the component and essential content of ISO 9000 family of standards 2000 version. Afterwards, the paper demonstrates the necessity that the government department should implement ISO 9000 quality management system from three aspects: the need to change government's function, the need to face the challenge of economic globalization and accession to WTO, and the need to improve the government performance, and explores the applicability of such a system in China's government departments by analyzing the applicable scope of the ISO 9000 standards and those successful cases in government agencies of different countries. Subsequently, under the basis of interpreting the eight fundamental quality management principles, the paper expatiates particularly on the phases, processes, methods and techniques need to be taken for a government agency to carry out a quality management system. At last the paper summarizes the significance of implementing ISO 9000 quality management system in government, as well as noticeable issues need to be taken into account.In sum, the paper probes into the feasibility and courses of the application of ISO 9000 quality management system in government both in theoretics and practice, with the purpose to be able to provide help to those government agencies who want to improve efficiencies through quality system management.
Keywords/Search Tags:ISO9000, Government, Quality management
PDF Full Text Request
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