The Analysis On The Construction Of Total Quality Management System By County Level Government Of China

The Total Quality Management is first proposed by US General Electric president Feigenbaum and the Quality Control expert bletilla striata, then applied in the business management, it is one kind of important management ideas in the modern business management, and has significant strategic sense to the enterprise's survival and development. Because the enterprise and the government have the same place, the Total Quality Management is one of the successful manage metheds in the enterprise, since 1980s, in the government reforms which with"the new public administration"as the mainstream, the Total Quality Management is introduced to the Public departments espcially to the government management in the Westen countries, it helped the governments successfully achieve the policy goals and enhance the government managerial effectiveness.Compared with the Western countries, public departments of China started to introduce and apply the Total Quality Management pattern in the late 1990s. After entering the new century, with the reform and open policy developed, the citizens promote their expected value with the government's service. As a basic unit government of China, the county level government is the important link which links the preceding with the following in the state institutions, and plays the important role in the national and the area development strategy, the public also set a higher request to its service level and the quality. Therefore, strengthening the quality control in the county level government and constructing the Total Quality Management system in the county level government is very essential.At present, the scholars in China were still at the initial stage with the research of Total Quality Management by government, the majority monographs and the paper take the Total Quality Management by government as one kind of important management tools, it only involves macroscopic outline of the Total Quality Management by government, and the research to construct the Total Quality Management system in county level government of China is weak. Under this background, this article exploringly has analyzed the construction of Total Quality Management system by county level government of China, divided into the following four parts:The first part: The theory explanation of county level government's Total Quality ManagementThe Total Quality Management by government originates from the enterprise Total Quality Management, it is one kind of the new management tools to realize the government's service with comprehensive high quality and high efficiency. It takes the customer demand actuation, the spirit of teamwork, the spirit of keeping pace with the times and expanding the whole staff participation as the basic ideas. Based on this, has formed the compound concept of the Total Quality Management by county level government, it means the county level administrative authority organizations and agencies and the officials who exert the administrative authority coordinate comprehensively, taking the enterprise Total Quality Management's basic idea, the work principle, the operation pattern applies in the government apparatus, synthesis utilized modern managerial technique, the specialized technology and the scientific method to guarantee and enhance the service of the government with comprehensive high quality and high efficiency.The second part: The analysis of necessity and feasibility about constructing Total Quality Management system by county level government of ChinaThis part revolves"why county level government of China has to implement and whether the Total Quality Management system by county level government can be constructed", it deeply analyses the necessity and feasibility of constructing the Total Quality Management system by county level government of China, and obtains the conclusion that county level government of China can implement the Total Quality Management.Constructing Total Quality Management system by county level government of China is very essential, because: Firstly, the Total Quality Management by government and the goal to establish the service government in China is consistent. Secondly, the construction of Total Quality Management system by government can impetus politics democratization. Thirdly, the status of county level government decides the necessity of constructing Total Quality Management system by county level government of China.Simultaneously the construction of Total Quality Management system by county level government of China is also feasible, regardless of the foundation with which the government of China carry out the Total Quality Management, the successful experience that Westen government practice Total Quality Management, added that looking from the ISO9000 quality control system in Chinese successful promotion,has proved its feasibility.The third part: The analysis about the barriers with constructing Total Quality Management system by county level government of ChinaConstruction of Total Quality Management system by county level government of China will meet a series of barriers inevitably, these barriers include both the general barrier of implementing Total Quality Management by government and the special barrier which county level government of China will face as a special administration.The general barrier mainly include: Firstly, the theory limitation of constructing the Total Quality Management system by government. Secondly, the general practice barrier of carrying out Total Quality Management by government.Because the county level government is at a special position in Chinese current government system, constructing Total Quality Management system by county level government of China also face the special barrier, mainly revolves the exterior questions and the own questions of county level government.The fourth part: The countermeasure analysis about constructing Total Quality Management system by county level government of ChinaAlthough implementing the Total Quality Management has certain difficulties and barriers in county level government of China, so long as when applying this kind of management pattern notices the special administrative environment in China,units the basic ideas of Total Quality Management by government and county level government's public services spirit, by this way may construct the Total Quality Management system by cunty level government of China, make it to become the tool to promote the service quality of county level government. This part states five aspects which include paying special attention to the foundational work of Total Quality Management by government, carrying out practical and effective social service pledge system, the construction of continual improved mechanism in county level government, strengthening Total Quality Management system by county level government, forming good atmosphere with the whole staff participate in quality control,these five aspects are the corresponding countermeasure to constructe Total Quality Management system by county level government, they have certain theory guiding sense with carrying out the Total Quality Management in county level government of China.