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Research On The Electronization Of Supervision On Government Service Quality

Posted on:2009-07-20Degree:MasterType:Thesis
Country:ChinaCandidate:G H WangFull Text:PDF
GTID:2166360242982328Subject:Public Management
Abstract/Summary:PDF Full Text Request
The electronization of supervision on government service quality is the process of using information technology to reform the existing government service quality supervision which in order to improve the supervision, satisfy the social and public demand on the government public management and public service and to improve the government service quality.and It is a powerful technical method for the public to supervise the government service quality.The presupposition of the electronization of government service quality supervision is to build up electronic government affair service system, to realize office automation. It is the requirement of the national overall informationization construction, and is also the demand of the self-development of service-orientated government.The core of this paper is to study the electronization of government service quality supervision, which is a crossing discipline of public management and information technology----the subject of electronic government affairs.1.Summary of government service quality supervisionService quality is different from work quality. The government service quality specified by the author of this article refers to the government work quality. To completely and correctly understand the content of government service quality is significant to the study of the electronization of government service quality supervision.Comparing with developed countries, generally the government service quality supervision in our country has a certain gap, but it has its own features. The government service quality supervision in our country shall focus on social effect determination. We need to probe for new methods constantly, to perfect all the supervision measures, to actively adopt new concepts and new thinking, and to perfect quality supervision system.The subject of government service quality supervision is the administration department, which plays very important roles in organizing, implementing, making plans and carrying out awarding and punishment. The implementation process of the government service quality supervision is a scientific and systematic management course.2.The presupposition of the electronization of government service quality supervisionThe electronization of government service quality supervision will effectively push the changeover of government functions, improve the government management concept, enhance government management ability, improve administration efficiency and quality, and provide a new vision to public management.The procedure of government service quality supervision is the key step for electronization construction and the base for the effective operation of the supervision system, and also the presupposition of realizing the electronization of the supervision.The simplification of government service quality supervision is mainly the simplification of the supervision procedure, and it is the critical content for designing the supervision system, which is to simplify the supervision steps and improve the supervision efficiency and quality. During the process of realizing the electronization of the government service quality supervision, it is a must step to quantify the content of the government service quality supervision.As for the issue of the management system for government service quality supervision, the quality management system discussed by the author refers to the system concerning the quality management operations, which is universal. In the author's opinion, the practice of the government service quality management in other countries has provided a good reference for our government service quality supervision management system.3.The steps for realizing the electronization of government service quality supervisionThe electronization of government service quality supervision provides powerful technical methods for the public to supervise government service quality. The presupposition for electronization of government service quality supervision is to build electronic government affair system, and to realize office automation. The function setting of the electronization of government service quality supervision must be adapted to the government functions and be easy for public supervision. The realization of government service quality supervision is a long process, which is determined by the transform degree of the government functions and the development level of electronic government affair system.The reformation of the procedure of government service quality supervision is to use modern management thinking, economic market mechanism principle and modernized technology to re-think and re-design the work procedure for supervising the government service quality basically and completely. The government service quality and the government efficiency will have quantified standard, and the fundamental change of the procedure will be made eventually.The electronization system of government service quality supervision is to use advanced computer technology to materialize the supervision work in modern office equipment, thus having formed human-machine information processing system between the supervisor and the equipment, which jointly assist the supervision work. 5 sub-systems shall be included in government service quality supervision electronization system.4.Maintenance and application of electronization of government service quality supervisionThe final target of designing the electronization function of government service quality supervision is to secure the effective operation through the orderly operation of each function, for this target, we have to start from four aspects including operation system, management regulations, safety guarantee and result applications, thus the electronized supervision system will be set up and perfected to provide reliable technical support to guarantee the orderly operation of each function.Nowadays, in the information era of the world, the electronization of government service quality supervision will play a very important role in speeding up the construction of electronic affair system and pushing the advancement of the society. To enhance the development and utilization of electronization system of government service quality supervision is the base and reliable guarantee of government service quality supervision.
Keywords/Search Tags:Electronization
PDF Full Text Request
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