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E-government Construction Of CPPCC Based On CRM And Process Reengmeering

Posted on:2009-11-22Degree:MasterType:Thesis
Country:ChinaCandidate:S H HuangFull Text:PDF
GTID:2166360272489811Subject:Business Administration
Abstract/Summary:PDF Full Text Request
With the information developed fast and impetuously, the e-government construction turns into a new stage. The e-government construction of CPPCC machinery is started more laster compare with other machinery,and it's whole development and application level is still lower, serve is not deep enough, contents simple, lack of interactive on-line and individual service function, that the e-government construction of CPPCC need to lead in new idea and put forward new thoughts.This thesis try to begin with e-government and it's related theories,then, analyze the use of CRM idea and process reengineering in the e-government construction and the application of CRM in domestic and international e-government construction.To the CPPCC's work characteristics, the study put forward that the CPPCC's e-government construction need service oriented idea, demonstrate that the CRM principle apply to the CPPCC's e-government construction and process reengineering is the core process to implement e-government based on CRM in the meantime too,on this foundation, put forward that the key of customer-driven idea of CPPCC's e-government construction is living up to take customer as center, excellent process, integrated service and provide more service full of characteristic by the application of CRM.Then, this study go along with a empirical research of the CPPCC Xiamen Committee's e-government construction, analysing the current situation and key problem of its e-government construction, putting forward the countermeasure of quoting CRM strategy to clarify thinking, build up platform, integrate function and provide characteristic service, and the idea of reengineering processes such as CPPCC's overture, work of information,service provided by organ and arrangement of conference etc., trying for more support,updating idea, then, organizing implement according to the principle of easy before they are difficult and first simple then complicated.
Keywords/Search Tags:E-government, Customer Relationship Management, Process Reengineering
PDF Full Text Request
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