| Port is an important link in the logistics distribution of goods, is the important place exchanges. In recent years, with the worldwide logistics the rapid development of the industry, port enterprise in international trade and international logistics aspects of the increasingly prominent role. In port internal division, port business management directly to customers, direct embodiment of port service quality and service efficiency, only can be flexible and efficient reflect the market demand of department of commerce, to port provides the high-quality service for the customer, competitive advantage to port. Therefore port to port business process management service quality plays a key role in improving.This topic in enterprise workflow build, workflow mining, business intelligence based on the related theory of research done as follows:first, according to the harbour the enterprise existing business processes, research department of commerce workflow system constructing ports; Second, according to the workflow of existing port logs, business process for workflow mining research; Third, in workflow mining basis, establish port business intelligence system. |