The Equipment Failure Processing Manage Information System Of Jilin City Post Office

With the gradual deepening of the information level of the post bureau, information management system is playing an ever-increasing role in routine production work, so guaranteeing the smooth post information networks, the normal operations of all the sub-systems and the normal functions of the productive equipment of the post network terminals and production units has become one of the key factors in ensuring the normal activities of enterprises'routine operations, providing quality service for customers of the post service, elevating enterprise images, and the sustainable and speedy development.With the development of enterprises, constant expansion of production scales and ever-rising rate of enterprise networks coverage, the number of equipment in need of maintenance is growing in geometric series, and the network structures are becoming more and more complicated. Under these circumstances, the current equipment maintenance and obstacle management model have become bottlenecks to the efforts to further raising the maintenance quality of the information technology department, which cannot meet the demand for the speedy development of the post service undertaking.On the basis of researches on large IT enterprises abroad in terms of advanced operation & maintenance concepts and successful cases, this paper mainly tries to introduce the ideas of enterprise resources management into our routine equipment maintenance management in combination with our bureau's current information situations and probe a brand-new operation & maintenance service management concept to deal with emergency obstacle handing procedures. Meanwhile, it makes efforts to study and design a platform that fits into new procedures and new concepts, integrates equipment management, obstacle handing procedure flows, obstacle control, resources and knowledge sharing, information exchange, and overall control of available resources to assist the information technology department in its work, so as to resolve the bottleneck problem, largely raise the work efficiency and maintenance level of the information technology department, and provide powerful technical support for the postal enterprises in their rapid development.The paper is composed of the following parts:1. Preface. This part of the paper introduces the background for the selection of the topic of the paper, the significance of system designs and the guidance of system studies. It reveals the reason, background, aim, objective and significance of the research of the paper.2. Analyses of the current situations of equipment obstacle solution in the Jilin City Post Bureau. This part mainly studies the functions, positions...