| This article mainly elaborated has corresponded the company in the intense market competition to construct"the real-time service analyzed the system"with the use the importance and the necessity.This system uses the data warehouse technology, the data mining technology, the data mining the primary data which has has carried on real-time information mining, the excavation and the analysis according to certain rule to in the database and the data warehouse, withdraws each kind of telephone traffic model, distinguishes and extracts the concealment the information, and provides the policy-making basis using these informations for the policy-maker, excavates the most valueable customer, can understand well the current expense characteristic, at the right moment promotes the effective marketing strategy; Thus grasps the management the initiative, finally realizes the service level decision analysis.The article introduced the service analysis system design idea as well as the system construction, the development situation. The system take"the conformity service data, face the statistical analysis"as a principle, in the data warehouse platform through the OLAP technology, the JAVA technology and so on realizes.Simultaneously in detail introduced the system software and hardware design flow and the structure. And flowed to, the work to the system mass data operation time and the dispatcher control flow has carried on the elaboration.Narrated the present domestic popular data warehouse platform situation, and analyzes various platforms one by one the characteristic, simultaneously had determined the service analysis system uses the ORACLE 9I data warehouse platform. |