The Construction Of The Electronic Maintenance Process Support System

Along with our country telecommunications industry unceasing development, the new internationalization standards appear one after another, the market competition is intense gradually, the telecommunications industry operation maintenance work from faces the network operation management to develop to faces the service management. The government disassembled the telecommunication many times after 1998. The important goal was to break the telecommunication monopoly status and introduce competitive system. The new market change meant the new management demand. Facing the complex competition environment, the Chinese telecommunication makes the massive explorations to reform maintenance work, and then set up the standard and constructs each specialized operation foundation system. But the system and the service relatively separate, the lacks of flexibility and uniform management and interface standard, caused the network level, the service level, the management level relation to come apart. The management was tedious, prevent the maintenance level enhancement.In order to satisfy the Chinese telecommunication grade of service promotion, and reduce the attendant's pressure, the implementation of the telecommunication operation support system (OSS) rapidly bring into effect. The Chinese telecommunication electronic maintenance flow support system is one of Chinese telecommunication operation support system (OSS) major subsystems. This system is the unified platform to manage the network operation. Which can enhances the maintenance working efficiency, thus provides a better service for the customer.Firstly, this article has analyzed the demand of the operation support system in our country. According to the real situation of Chinese Telecommunication Group Company, and the market environment of the Chinese telecommunication maintenance work, I propose the Chinese telecommunication electronic maintenance process support system construction principle and plan. Secondly, the article introduced the detail of the electronic maintenance flow support system design situation. According to the management of the maintenance works, I carry on the demand analysis and achieve the system the realization method, carry on the functional design of the Chinese Telecommunication Group Company electronic maintenance flow support system. Finally, according to the electronic maintenance flow support system application case, I put forward some proposals to the system improvement.The construction of Chinese Telecommunication Group Company electronic maintenance flow support system solved the contradiction between the maintenance work and the management, realized the precise management, strengthened the benefit, reduce the cost, promote the operation maintenance efficiency, enhance the maintenance support ability...