Design And Research Of Customer Relationship Management Of Bank Based On J2EE

The development with the status of Customer Relationship Management at home and abroad,warehouse technology,data mining technology,and J2EE technology used in Customer Relationship Management were researched.Discusses J2EE architecture and technology, then researches the four-tier structure of the J2EE and the MVC design pattern. Design the application layer modules:using Java to achieve operational modules, using JSP, Html achieve user interaction. This application program is proved to be practicable; introducing IBM Websphere to this system software development platform, and then analysis the banking for customer relationship management and the business needs. Its implementation of the technical feasibility is also discussed. After this introduce the data mining mothed and then advince a data mining model with the examination of the banking customer manager. Basing on the framework of the system and system processes to determine the functional modules of the system.Introduced the development process and methods with the implementation of integral customers recommended.and then Introduced and studied the database connection pooling configuration and the application procedures development methods at Websphere Application Server. Finally Introducd the test methods and steps, using LoadRunner tool to test the performance of the system.Finally, the thesis summed up the research work, and the further research work was discussed.