Research On The Information Service Models Of Customer Experience In Telecommunication Industry

How to face the advent of the experience economy age for enterprises has become the subject of great topical interest in academic circles and enterprises circles. Gradually as Customer Experience was attached importance to people which importance became more and more outstanding. Information service (IS) is an important topic stretching across the studies of information management, Industrial economic, information and globalization. With the advent of the experience economy age, to have an influence on or effect a change in: Information Service Models is more improvement and targeted.The paper was divided into three parts, the first part was the first to the third chapter which Recalling the user experience and information service models of the theories, concepts, the status quo, and so on. The development of User experience on the telecommunications industry and the relation between user experience and information service models were also discussed. Analyzed and summarized the effect of The telecommunications industry information service by Customer Experience In the third chapter. Thus was confirmed the major impact on the telecom industry by user experience. Customer Experience was good for the telecommunications industry information service improving constantly and meeting the interests of consumers better. Then in the course of Customer's experience, the telecommunications industry could understand accurately and grasp the needs of customers, buildup more thoughtful user information service model. Thus the telecommunications industry was created the conditions for victory in the competition.The second part is four to six chapters of the article which is the most important content. On the basis of in traditional information service models, from the perspective of the customer experience, create a new information service models. Based on the basic factors analysis of IS, and the development mechanism of information service models. The basic models were Transfer Mode, the use of models, problem-solving mode.In the base of Information Service Basic Models and the basic relationship in the four factors will be different in practice, the paper sumps up that the Information Service creating Models of Customer Experience in telecommunication Industry. I.E. only considerate the other three factors, which forms three relationship lines, and discusses the Information Service"Platform-Self-help"model,"Customer-Attracting"model,"Content-Contract"model. At the same time, by the research of relationship in the above six models, finding that there are many same characteristics in the Information Service Models of Customer Experience in telecommunication Industry. It can be recapitulated that"cognizing-using-creating-experiencing", then effectively describes that Information Service using process, and also reflects that the basic relationship in the Information Service activity factors.In Chapter 5, I analyses the development mechanism and security measures of information service models. Then discuss security measures of the Information Service Models of Customer Experience in telecommunication Industry. The information service models make sure So that users in the process of consumption can not only receive good information services, but can be a "cool" feelings of pleasure. By doing the research of the basic relationship between the four factors and the Customer Experience, to make the Information Service Models more and more meet the requirement of the modern economy, more pertinent and effective. The paper summarizes that the basic models of Customer Experience Information Service in telecommunication Industry are transferring model, using model, problem resolving model, by the changing relationship of the Information Service Models of Customer Experience factors.Chapter VI is part of empirical research, analysis the "WAP traveled the world, CRBT with me," as the theme of the M-Zone experience trip started as an example of. It confirmed advantages and effectiveness of the information services models of Customer experience. A description of the progress the advantages of the information services models of Customer experience than the traditional models. According to the impact of the big international trend and the international trend of China's information technology strategy in the last part of the paper, analyses the Information Service Models of Customer Experience in telecommunication Industry were converted as synthesis,opening,individuation。At present,there was very little expert analysis about the Information Service Models of Customer Experience. I hope that in the future this kind of research help. The results could be used for reference for China's corporations to enhance the new profitable factors and try for the long-term development.