Research On Influence Factors Of Supply Chain Performance Of Telecom Information Service Product

The traditional telecom services are making the transformation to the integrated telecom information services gradually, for the following reasons: telecom operator's own development needs, national informationization strategy requirements, push and pull effect of technology and market, etc. According to existing telecom operation experience and the characteristics of telecom information services, supply chain management theory and methods, which expand management scope outside of singe enterprise and focus on production process operation, can be utilized to raise the competitiveness of the supply chain organizations of telecom information service. Study on the supply chain of telecom information service is in the development phase, so its management and control measures are unclear. Given the structural characteristics of supply chain in the present stage, a performance evaluation system should be designed to reflect the key competitiveness of the supply chain, and then we can master the key influence factors of the competitiveness, and then control these factors purposefully so as to improve and supply the chain performance. It's the effective means to realize supply chain competitiveness, and it is the core topic of this study.This thesis is divided into six chapters. The first chapter explains research background and significance, the scope of the study, research objectives and methodology design, Chapter 6 sums up the research, points out weak points and the direction of further research. Chapters 2-5 are the core of this thesis. The concrete content is as follows:Chapter 2 is about distinguishing and analyzing of telecom information service products. This chapter begins with the definition of telecom information service product, combining with the analysis of information service industry, distinguishes six classes and dozens of specific products in the domestic and international markets according to the characteristics of the telecom information service product, and then analyzes these products to figure out the characteristics of telecom information service products and their key success factors.Chapter 3 is the study on the systematic structure of the supply chain of the telecom information service product. On the basis of supply chain theory and system theory, via the refinement of supply chain topological structure, the system structure model, which describes the relations . among function bodies on the supply chain, and then the structural characteristics and types of the supply chain system have been analyzed.Chapter 4 is the study on the performance evaluation system of the supply chain of telecom information service product. Based on the performance evaluation theory, drawing lessons from research results related on performance evaluation index system, the supply chain performance evaluation index system of the telecom information service product has been put forward, and performance measurement indicators and its qualitative and quantitative descriptions are also given.Chapter 5 is the study on the performance influence factor of the supply chain of the telecom information service product. On the basis of studies on systematic structure and performance evaluation system in Chapter 2-4, a system dynamics model of supply chain performance of telecom information service product reflecting performance causality has been established, then both static and dynamic analyses have been undertaken, and some qualitative and quantitative conclusions have been figured out. The study involves with simulation control of 28 variables, 11 cause tree analyses and 3 basic-model analysis. 8 suggestions have been put forward to improve the supply chain management of telecom information service product.The thesis has realized three targets preset in the research design. There are there shortcomings: incomplete quantitative analysis, simulation control not including all nodes of supply chain, and fewer qualitative conclusions and management suggestions. The main reason for these shortcomings is lack of data about supply chain of telecom information service product. Supply chain management of the telecom information service product is a new emerging research field, with the development of management practice and deepening of systematic dynamics application study, this study will be further improved.