Research On Customer Service Improvement Of Third-Party Logistics Company

Presently Customer Service (CS-the abbreviation as customer service here below) and the 3rd Party Logistics (TPL) basic theories serve as enterprises'operation fundamental ones and essential managing methods. Along with the development of marketing economy and deepening of mechanical revolution, the Chinese traditional transportation company could not suit to the development of marketing demand and are striving for the new space to catch up. In China, some well-known large and middle-sized enterprises have been seeking their way in the TPL in recent years and by practice it has revealed that the TPL has been exerting not the former biz advantage, but greatly improving the utility efficiency of logistics facilities and cs level which have been bringing about much more profits and sources, as well as win fresh developing room. In addition, the development of TPL will also speed up the innovation of service mode of transportation companies.Through the introduction of customer service, CS, and TPL's basic theories, combined with the status pro of TPL's supply and demand and the problems, the thesis is elaborating the procedure of CS in the Chinese TPL companies, and illustrating some ill factors that may affect this line. Correspondingly it gives some methods towards practical problems. Meantime, these methods including some relative managing theories applied in this area of TPL, the theses applications give much more ideas which just reflect the understanding from the point of views of the writer in this industry. Besides, on top of CS and TPL basic theories this thesis puts forward suggestions to match.Following are basic points for this thesis:1. Together with the supply and demand and strategic significances of the TPL, it explicates the existing problems of the line in China.2. Built on the brief introduction to the CS and TPL theories, it also combines the application of the relative managing theories into this line.3. Explicating the current procedure of CS in the TPL industry in China.4. Joint with the status pro for this line, it implements with strength to the point of CS to enhance the business of TPL's companies.