Internal Constructive Conflict Management And Its Application - On The Reform Period Of Conflict Management

Since China has canied out the policy of reform and opening to the world, its enterprises have seen their environment of existence greatly changed and suffered the competition more and more intense, the contradictions from outside and inside have caused conflicts in enterprises, some impoverishing the latter and some leading them to innovations or changes. Traditionally, we have thought highly of the destructive effects of conflict and considered them harmful. However, with social development and progress of the management theories, the constructive effects of conflict have been known better and better so as to attract great attention of enterprise managers. The conflicts in enterprise, which outline the occurring, evolving and intensifying of contradictions, have to produce positive and negative impacts on enterprise' s performance. In fact, the management of conflict is aimed to limit the destructive effects and to arouse the constructive ones. Innovations and changes compose the melody of our era, in which there will be many different contradictions and conflicts. The crux of the matter is how to guide conflicts and make use of them in favor of enterprise' s progress.The dissertation emphasizes the management of constructive conflict as well as the use of methods, analyzing various constructive effects of conflict and discussing the possibility of systematic control and adapted management. The conflict in enterprise is, in its nature, the competition between old and new concepts or forces, in other words, the fight between wrong and right, negative and positive. Conflict may have differences in form and intensity, being not good if too low, neither if too high. That' s why we should confine conflict within rational limit and, on this basis, we benefit from its constructive effects, develop them and stimulate them. By the way, we also should know how to transform the destructive ones into the constructive ones. The modem management stresses the importance of integrality and systematicness.The constructive conflict is often designed and arranged by the manager self, having the definite orientation and objective, hi order to better manage, the manager must proceed from actual conditions and use different methods with, large flexibility. That asks him to get rid of outmoded conventions and to make bold innovations. The change conflict, a typical constructive one, happens in ideological concept, organization structure, management mode, etc, since enterprises will adapt themselves to die evolution of environment. Its intensity, scale and influence are all over these of ordinary constructive conflicts. Through changes, the former balance is broken and the new set up. From this, we understand that the change conflict is the essential motive force of the existence and development of enterprise. Keeping informed of its characteristics, the manager will better guide the change conflict and make more efficient the constructive effects of conflict. Of course, the principle of management is always to input the least and output the most.The author, with many years' experiences of management, is trying to theorize the management of the constructive conflict and to make emphasis on its special role in the management science and practice.