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Hotel Success Factors, Implementation Of The Iso9000 Quality Management System

Posted on:2005-05-17Degree:MasterType:Thesis
Country:ChinaCandidate:J ChenFull Text:PDF
GTID:2206360122487369Subject:Tourism Management
Abstract/Summary:PDF Full Text Request
Quality is the lifeline of all corporations including hotels. In today's international competitive market of lodging industry, to attain the leading quality of the world is the key to success. As the ISO9000 standard quality managing system is an effective way to help hotels achieve that, more and more hotels have put ISO9000 standard in practice. But the actual effects are diverse: some hotels got notable effects, some hotels had potty impact, others even got no effect. In order to ensure the success and expectable effects, the thesis aims at finding the key factors that affect hotels' implementation of ISO9000 standard.By applying the concerned theories ago, interviewing the executive managers from several hotels and experienced consultants, and analyzing the cases, the thesis comes up to suppose. Then a survey should be taken to collect abundant data. At last, SPSS 10.0 statistic and analyses the data and proves the suppose: firstly, by implementing ISO9000 standard, a hotel can really improve its product quality in four faces including service standardization, practical product, establishment and facility, and the environment; secondly, the key factors that lead a hotel to successful implementation of ISO9000 are: correct concept about ISO9000, leader's attention, effective and practical documents, testing run of system, internal auditing, managers' comment, the well jobs done by consultants and auditing organization. Basing the six key factors, some suggestions are given to the hotels' practice.
Keywords/Search Tags:ISO9000, hotel's product quality, key factors
PDF Full Text Request
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