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Construction Of New Public Management Theory And Government Websites: Also On The Service-oriented Government To Achieve Ways

Posted on:2011-12-03Degree:MasterType:Thesis
Country:ChinaCandidate:F F HuanFull Text:PDF
GTID:2206360305498014Subject:MPA
Abstract/Summary:PDF Full Text Request
The idea of new public management influences the countries all over the world and it emphasizes that government is the server, citizens are customers and the responsibility of government is serving for citizens. In China, the government puts forward the aim for building the servant government. With the approaching of globalization and informationization, government website has become a significant style for building the servant government by informationization method and it is the window for government to provide public services. However, most government websites are in the content and technology stage. The construction of website service function is to get behind and there is big difference with servant government, which affects the prestige and public reliance.The research has been carried out on the current domestic situation of government website construction in this paper. Through that, several problems have been pointed out as follows, some websites set up on the behalf of government point of view and ignoring the users'feelings, some of them don't have enough information open to the public, the usage of online service is at the low level, meanwhile, the feedback system for the public to participate the government affair lacks, others still have imperfect website operational mechanism, etc. In the paper, the success construction of oversea government website has been introduced, such as:following the philosophy of servicing public, running the website systematically by treating the portal as core, and setting up the professional organization to overall plan the data form and information integration.The paper introduces the case of Shanghai Water Authority government website. As a portal site of Shanghai Water, it provides the servant government website in the aim of one-stop public service. The paper analyzes concretely how to set up a servant government website by the experience of this website construction. For example, insist in customer-oriented, center on users, choose online service for typical affairs as breakthrough, rely on public information platform for water, provide informative, wide-ranged information service. It provides a series of solution from the angle of new public management for the construction of government website in our country by this case.:insist on customers, improve the service value of government website; try to reduce the cost for customers; enhance the exchanges and communication with customers; integrate information resources and set up coordination mechanism for government website; set up unified construction standards and models for the servant government website; set up performance management mechanism of customer-oriented.
Keywords/Search Tags:government, website, public service
PDF Full Text Request
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