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Based On "public" Perspective Of The Government Portal Comprehensive Evaluation Study

Posted on:2011-04-02Degree:MasterType:Thesis
Country:ChinaCandidate:C L LuoFull Text:PDF
GTID:2206360308971731Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
China's current system of government is undergoing a major transformation from"control-based system"to"service-oriented system".Which presented a huge challenge for us. This raises a number of issues.such as how to change the traditional way, how to communicate to the public, the government portal, government information, how to build a new government with public-orientedsystem ,it demand for the purpose of the new service. As the leader of public service in the age of information , the government portal is the core of e-government, it is not only the government provide an important window of public services to public , but also to interact an important platform between the government and the public. Therefore, the comprehensive assessment of the government portal website construction and operations has become an important part in the measure of the construction on our service-oriented government .This paper comprehensive utilizes the enterprise management,political science,public administration,statistics,computer science and other discipline theoties,also use methods which unify the standard research and empirical study ,as well as combine the user evaluation and expert evaluation of the main level of analysis and fuzzy comprehensive evaluation Law-assisted way.Through consult material,manual visit and other way,in drawing on the development experience of domestic and foreign government portal website. reference to the value of the government portal, evaluation theory, performance evaluation theory, evaluation theory and service satisfaction evaluation theory, the index system designed according to the guiding principles and considerations on the index system optimization analysis, and build a comprehensive evaluation index system based on public-service such as:"Web information service targets","site features targets"and"site quality of service indicators". and so on.Finally, We choose 16 cities in Yunnan province (state) which government web portal as empirical research samples,by compare scores based on each City (State) which government portal website ,combined with the impact of the government portal services level of economic development level ( per capita GDP and per capita revenue), economic outward level (the actual utilization of foreign capital), travel conditions, population size and other related factors were analyzed.We found that the lack of service environment, service of the main fuzzy, imperfect information service, the service target is not clear, standardized service needs to be strengthened are the main problem. Therefore it is true that to create a good environment for the develepment of government website, and firmly establish the"public demand for the center"of the service concept, activation of the government portal services information resources, to deepen the government portal targets, are the right way to make the government website is truly work for people by government portal services,"to the public as the center"and the preferred measures of sustainable development.
Keywords/Search Tags:public service, government website, comprehensive evaluation, index system
PDF Full Text Request
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