Small Call Center Based On Cti Technology To Build

The call center is connected to the information database by telephone system and the terminal users get the information via computer speech auto answer devices or manual position whose duty is to play the needed information to the users. The traditional input media is telephone speech, but now it has expanded to the video means or e-mail with the progress of technology. The input media has developed into a kind of "information center", which can provide users easily with various kinds of information.Now, people in various fields have attached more and more importance to the use of call center, and a similar call center like telephone call center has been put into use. With the development of network technology, especially with the development of the Internet, the input media has changed from the traditional telephone to network, which in fact is an integration of telephone, IP phone, websites and e-mail. This article outlines the general situation of the call center, and it discussed the technological design of Client Call Center of Henan Telecommunication Co.Ltd Huixian Branch and how to realize the transfer service of the call center of the unit. It also compares some service indexes before and after of the use of the call center of Huixian Branch, to testify that the use of the call center could really lead to the improvement of the service and the benefits.