| Content:Under the environments of heavy competition day by day, the service quality is becoming the key point of the enterprise to succeed. Therefore, it is a real research task to explore the method for establish the multimedia service quality inspection system with the current media, multimedia and computer network technology.At present, the main problem of the service management in business site is as below:1. It is difficult to manage the business hall in time;2. The examining guideline of the operation need to be improved more;3. The procedure is not clear, the argument is not easy to deal with. Adopting multimedia service inspection system, can know the attitude andquality of each operation, also can do real-time examination of the instance. With the effectively administration of the operation in business hall, will increase the satisfaction and loyalty of the end user effectively, reach the prospective purpose to enhance market competition and business target.The designing program of multimedia service quality inspection system in this thesis, draws the rich experience of service and management on IT project executing in telcom business. According to the feedback information from the user and customer, synthetically handle the mature streaming media data treating technology and narrowband network data transmit technology on the base of the former"call center recorder inspection system". During the developing ,due to the basic current situation of the data network and expecting development in the future, make the testing and approve of the data resource and flux. Also this program make the system structure design on the base of correct transmission of multimedia data and possess less wideband. The system make special innovate and optimize on the key technology, such as multilevel bed, data flow control, dynamic fault-tolerance, data share, time-lapse control, audio-video strategy, data connection etc. Besides making... |
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