Design And Implementation Of Telecom's PSTN Service Pretreatment System

At present,the telecom operators at home and abroad are in the process of transformating from "to business and network as the center" to "to customers and service as the center".PSTN service is the telecom's traditional based business,and because of many different network equipment and the complexity of the service, customer service department and the maintenance department has no unified PSTN business pretreatment platform,and the complaints are directly sent to the background processing,which give the maintain pressure to the maintenance department,and seriously influence customer's perception.For this,a perfect PSTN business pretreatment platform is need,to provide the complaint pretreatment method,to improve the PSTN's response speed processing power and service quality.This paper basd on the construction of Chinese Telecom PSTN business pretreatment system project, according to the actual situation and needs, puts forward a complete PSTN business pretreatment system design scheme.First of all,according to the mode of business support and complaints dealing of China Telecom PSTN business,the paper analysis of the main problems existed on the current model, and the user's needs.Second,according to PSTN business users'needs,the paper puts forward the design ot the telecom PSTN business pretreatment system,including overall structure, main function modules, the main system interface and the database design, etc.Third, in view of the PSTN business pretreatment system in the key technology of the difficulties and problems, and carried on the detailed discussion and analysis, and put forward the corresponding solutions and technology solutions.Finally, the paper summarized the work as to the future and prospect.The system has been completed develop and put into using,and the use effect is very good,now the system is currently facing the domestic application.