The Hospital Telephone Customer Management System Design And Implementation,

With the constant expansion of hospital, the phone number is in the hospital, even with increasing modification works in a hospital DuoNian old worker also difficult to remember all the telephone, commonly used department from check paper directory want to contact telephone is the main reason of trouble. And the paper which increased the phone book hospital costs, do not accord with the requirements of the paperless office, and its also can't update, often to change the phone number to a certain number of the department to print out the new phone book again .Telephone customers management system is one of HIS system module, also can independently operating system. Mainly used for hospital management, customer service to provide the patients with telephone consultation, DaoYi service, accumulation and management consulting and diagnosis and treatment in patients with information information. In data analysis and mining, based on the source of the patients, disease, the treatment effect, statistical analysis, and in the light of the characteristics of the patients on customer relations and promotion strategy, and to expand source and quantity, provide patients with patient satisfaction and effect of purpose, at the same time, also the management and treatment of hospital, to test and improve the level of customer service department, in addition is also the service quality and benefit monitoring and management. Increasing the service consciousness and hospital brand. The system mainly has five modules, including phone information management module, knowledge base management module, at the senior in-house management module, complaint management module, system management module.System by test stable operation, convenient operation, meet the daily needs hospital, reduce the cost, improve efficiency, make the registration and management of hospital patients with more scientific, reasonable, meet the needs of the hospital.