The Comment Of Company FD Express Customer Information System

Under the fully competition of market economy and the acceleration of global trade economy, customers are the most important resources. The number and loyalty of customers have great help to the development and profit of a company. It's same as to express industry and logistic industry.Who have customers, who win the market and more profit. In such situation, customer information system of express industry is made out. With the well spread of the logistic information theory and the acknowledge to the importance to customers, more and more express companies begin to know, accept, grasp and use the customer information system to serve their daily work.The paper take the FD express company as example to study their customer information system how to distribute the resources and manage the daily work. Also it will have a judgment to the operation process.The operation of customer information system in the express companies, not only can improve the efficiency of workload, but also can manage the customer resource well. Through the improvement of the system, company can provide the outstanding service to customers so that increase the satisfaction and loyalty of the customers. The Paper take the informationalized and customer information management theory as the study core and the FG express company website, FSM system, inner operation system for customer as the study object to analysis and explain the whole process in detail. Meanwhile, it can help to find out the advantages of the customer information system to improve the profit, simplify the operation process, improve the service level and increase the loyalty.The paper states the network transition delay, customer training problem and the less communication among dept. in a company, bring up the change the wireless net suppliers, construct the complete training system, set up the communication system, import the new tech in order to perfect the customer information system. And also the result can improve the efficiency, deduct the mistake and also simplify the process to track the customer's package.The paper demonstrates importance of the customer system to the daily operation via many analysis methods. And also show the deficiency of the system. Through the analysis to specific issue, it solved the existing problem for company. Also it brings out the key points for successfully run this system according to the FD express company real situation.Author hopes through the study of the paper, he could help FD express company to better know the importance of the customer information system. utilizing the system consolidate the information of logistics and accomplish the customer resource sharing, improve management level of company and improve degree of satisfaction from customer site by system. So ask FD Express have a more development.