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Study On The Foundation Of Government Electronic Public Service Supply

Posted on:2013-04-26Degree:MasterType:Thesis
Country:ChinaCandidate:J LiFull Text:PDF
GTID:2246330371479263Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
Starting from analysing and defining the connotation of government electronicpublic service, this paper outlines the model of government electronic publicservice in full analysis of its characteristics, and discusses the foundation ofgovernment electronic public service from three angles of the theory foundation,technology foundation and government foundation. It is not only to providetheoretical support for government electronic public service building, but also toprovide practical guidance for the public service system and the building of aservice-oriented government. This paper includes four parts in addition to theIntroduction and the Conclusion.I. Government Electronic Public Service ReviewThis part, starting from defining the concept of government electronic publicservice, on the foundation of comparative analysis of two groups of similar concepts,public services and government public services, electronic public services andgovernment electronic public services, defines the government electronic publicservice as a process and result in which government provide services to the publicusing public power and public resources through the application of informationtechnology and other electronic means. At the same time, it outlines the model ofgovernment electronic public service supply in full analysis of its characteristics.II. Theory Foundation of Government Electronic Public Service SupplyThrough the induction of existing research results of the theory foundation ofe-government, e-government public service and electronic government publicservice, this part only focuses on three main theory foundation of the governmentelectronic public service, new public services, collaborative government andcustomer relationship management. Among them, the new public service advocatesthe concept of public service, public-oriented, pursuit of public interest and fair andimpartial society, which is an important theoretical support to achieve thegovernment electronic public service vision. The collaborative government theory isthe main support to achieve one-stop, integrated services for governmentelectronic public service, which solves the collaborative work between variousgovernment agencies and departments of service background. The customerrelationship management theory is a significant theoretical support to solve theinternal and external relations and to maintain the vitality of the electronic publicservices for government.III. Technology Foundation of Government Electronic Public Service SupplyThis part, taking“The Overall Framework of National E-Government”as ablueprint, expounds the technology foundation of government electronic public service supply respectively from three aspects, infrastructure, application system,and information resources. Among them, national e-government infrastructure,social infrastructure, and social information security infrastructure compose thefoundation of government electronic public service, while the application systemconsists of the Gold Projects, application system model, and application systemplatform.IV. Government Foundation of Government Electronic Public Service SupplyIn the collection of literature about government foundation in theimplementation of e-administration or e-administration construction, as well asconstruction of e-government, this part gives three answers of concept, system andhuman resources to the government foundation of government electronic publicservice supply by learning to use the results of previous studies and to learn fromthe beneficial elements.However, what should to be noted is that, although the author focus on theoryfoundation, technology foundation and government foundation, the foundation ofgovernment electronic public service supply is not limited to those. Actually, theauthor believes that the effective delivery of government electronic public servicesalso relies on sound legal foundation, policy design, institutional arrangements, andbroad social foundation.
Keywords/Search Tags:Government Electronic Public Service, Electronic Public Service, Government Public Service, Public Service, E-Administration, Theory Foundation, Technology Foundation, Government Foundation
PDF Full Text Request
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