Our Government Electronic Public Service Implementation Way Analysis

The rapid development of governmental electronic public service (EPS) in the worldwide, advanced foreign countries continue to implement EPS to develop to higher administrative levels, promote our governmental EPS towards a higher goal. Combined with the actual situation in our country, our country’s governmental EPS in the early stages of development, the level of EPS is not high, and the further realized of EPS restricted by the objective and realistic conditions, the digital divide, complicated structure of the public and lack of the personalize service are the main problems that influence the effective realization of governmental EPS. Throughout the development target of our country’s governmental EPS and the predicament of it, the government should break through the predicament and to achieve a higher development goal must be from the concrete realization of the process to find a way out.The realization of EPS based on the electronic means which meat Internet information technology as the core; its realization process is very different than the traditional public service supply. This paper focuses on the realization process of EPS, from the perspective of service delivery, analysis of the characteristics of EPS’s delivery, the possibility of service delivery existence and the important role that it play, want to find a way that improved service delivery can achieve EPS innovation and optimization. Then combined with case analysis of the three kinds of typical service delivery process in our country’s governmental EPS in present stage, make a detailed analysis of service delivery’s service facilities construction, service process and service mechanism of operation, come to a conclusion that EPS delivery process is a complex service operation system through the analysis and comparison, service delivery has play a key role in the realization of electronic public service. And then introduce the idea of construction of the service delivery system and service design in enterprises, put forward compose to build the electronic service delivery based on "foreground-background" and the corresponding measures. Last, in order to guarantee the achieve path according to the route of service delivery, the government should provide the support strategies of the idea, management and system, as well as providing the guarantee condition of material, technology and policy. Under the new environment, the development of our country’s governmental EPS will face new opportunities and challenges, the study of our country’s governmental e EPS’s implementation from the point of view of service delivery has the practical value.