Researching Of How To Deep The Old-aged Household Serrvice

Since the1990s, with the average life expectancy of our population and familyplanning policy implementation highlights the intergenerational effects, the degree of agingin China is deepening. As early as1979, in China，Shanghai was the first city that took intoaging population, is the first of China’s aging population, aging cities with the highestdegree.2010, in Shanghai, people accounted for23.4%of the total population has been60years old and above it, and, there are centenarians997people of them. Increasingly agingpopulation is accelerating economic development and an important symbol of socialprogress, it also brings increased pressure on social security, aging workforce, thetraditional way of pension reform and other important influence, Shanghai is facing anaging population brought about by increased direct challenge and pressure."To take care of one’s own aged parents first and then extend the same care to theaged people in general." By constantly upgrading Shanghai’s home care service, so thatmore of the elderly live a comfortable life in old age, is an important goal，that we shouldimprove the social security and building a harmonious society. With the gradual deepeningof aging, a new family structure changes. Meanwhile, the rising of elderly on the demandfor services, so that the existing home care services, service quality, facilities and capitalinvestment has been a serious shortage, affecting the quality of life of older persons.Therefore, how to improve the orderly’s living standards, to rich the elderly material and cultural life, to deepen home care service system has become the pressing issues ofparticular concern to the community.Changning District is located in the west of Shanghai. In east it adjacent to Jing’an District, in west adjacent to Minhang District. It is Shanghai’s western land transportroutes, the overall economic strength in recent years, has been rapid growing. In2010, totalpopulation is61.61thousand, of which14.46thousand people over the age of60,accounting for23.5%of the total population of the area. Compared with2009, rose0.9percent. Senior citizens become more and more, so, gradually the lack of home careservices that in the community of Changning District.This paper is based on the home care service at home and abroad theoreticalresearch. Deepening for a more systematic study of home care service, object toChangning. The first part of the paper, is the analysis of the Changning ’s home careservices to the elderly population and the status quo. After that,based on thequestionnaire survey,the paper collects and sort out a lot of relevant data about the homecare service in the Changning District. Then the evaluation that combined with the status ofthe elderly’s home care services and the pension service satisfaction specific analysis hasbeen produced. In the course of the study, this paper used KANO model and IPAmodel.Analysis to, based on the importance to customer satisfaction index for home careservices essential services and analyzing the merits of the project. After retrieval, in Chinathere is not about the two kinds of models are applied to home care services researchrelated to the article，which is a major innovation of this paper By the analysis based onKANO model and IPA, the paper summarizes the home care service in a variety ofstrengths of Changning’s and the weaknesses, and in-depth discussion of the urgent needto improve and strive to improve the key links.Research papers on the basis of the resultsof the analysis directly reflects both the main problems that currently exist, but also makerecommendations for improvement to provide a reliable basis The paper’s analysis isbased on research-, practice-based, always stand the needs of the elderly’s own point ofview.The paper have made a corresponding countermeasures and suggestions and ideas, toperfect for the home care service of Changning’s, to further deepen the home care service in Shanghai has some theoretical and practical significance.