The Study And The Application Of Aftermarket Issue Improvement For C Company Based On AWS System

Nowadays, the market economy has been developed. Especially, in the non-monopoly industry, it’s important for all competitors, how to get higher customersatisfaction, how to become winner in the competition. The only answer is who takecare of quality, who can hear the voice of customer indeed, who can solve the issue thathappened during customer use quicker.In this thesis, analyze the actual facts in aftermarket and researches the experiencethat producers handle after market issues in the same industry. Based on the AWSsystem set up a standard solution for aftermarket issues: DMAICR (Define, Measure,Analyze, Improve, Replicate). And apply it in the physical work. Main content of thisthesis as following:First of all, introduce the background of this thesis. Based on the current resultsand status, clarify the meaning and purpose of this thesis.Secondly, analyze the basic content and theory of aftermarket issue. Provide thetheory foundation for standard solution of aftermarket.Thirdly，analyze the AWS system, utilize the function of system as much aspossible. Analyze and get a solution for aftermarket issue which is relied on the AWSsystem.Finally, apply this solution in the real work. Via fixing actual cases, validated itcan be implemented into big producer.